FAQ

Q: How do I place an order? A: Add items to cart, fill in your shipping details and complete payment at checkout.

Q: Can I change my address or items after ordering? A: Changes are allowed within 1 hour after payment. No changes once shipped.

Q: What payment methods do you accept? A: We accept PayPal, credit cards and other mainstream payments.

Q: Payment went through but my order didn’t show up? A: Please wait 10 minutes for system update. Contact us with your payment receipt if the issue remains.

Q: When will my order be shipped? A: Orders will be shipped within 24-48 hours.

Q: How long is delivery? Do you offer free shipping? A: International delivery takes 7-15 working days. Free shipping on orders over $49.

Q: How to track my package? A: A tracking number will be sent to your email after shipment.

Q: Can I return or exchange items? A: Returns and exchanges are available within 30 days after delivery for unused items. Custom products are non-returnable.

Q: How long does it take to get a refund? A: Refunds will be processed to your original account within 3-7 working days after approval.

Q: Are product size and material accurate? A: All specifications are based on real products.

Q: How to contact you for more questions? A: Feel free to reach us via online chat or email. We will reply as soon as possible.